Providing management solutions to Condominium, Townhome and Homeowner Associations.
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Customer Care
Our highly trained customer care staff plays a pivotal role in the management of our clients. All callers are greeted by friendly and knowledgeable personnel who are equipped to respond to 98% of all inquiries without the need for a follow up call. Callers never receive a recorded message when calling ACM between 7am and 7 pm - the longest live customer care hours in the industry.
From work orders and their status, to owner's occupant ledgers or upcoming meeting dates --- customer care responds to home owners immediately via a dashboard view of the clients information. The customer care objective is to handle inquires on the first call. Home owners will be pleased with the difference that you can only expect from ACM.