About

About ACM

Founded in 1986, ACM Community Management provides high quality management services founded on a combination of integrity, industry experience and service excellence that is unmatched in the community management industry.  The real key to our success and what sets ACM apart from other management companies is our commitment to customer service and our “team” approach to managing our client communities.  These two critical components help ACM ensure that the services we provide to our clients are consistently, nothing short of the highest quality.

How ACM is Unique

To conveniently address homeowner phone calls, we offer the longest customer care hours, from 7am to 7pm, Monday through Friday as well as 24-hour, seven days a week emergency answering service with ACM personal on call for immediate response.

Our web based operating system allows you to communicate with your entire community electronically, saving you time and saving your community printing and mailing expenses.

We offer bilingual customer care experts to assist both Spanish speaking as well as Polish speaking homeowners.

Weekly e-Reports that include digital photographs to keep your board up to date on the condition of the grounds, rules infractions and vendor performance.

Timely and diligent collections expertise unsurpassed in the industry.

Constant call-log analysis that allows for pro-active management of hot-button issues.

Continuing education for both our staff and our clients.

Web based payment solutions that allow your community instant access to homeowner balances while saving the association banking, lock-box and coupon book fees.

Dedicated vendor management staff and a proactive bid process that allows us to secure the best pricing by ensuring our Requests for Proposals (RFPs) are distributed early in the season and grouped to take advantage of volume pricing.

The availability of Project Management services to ensure the quality of workmanship and timely completion of your capital projects.

Electronic bill payment system that allows you to review and approve invoices from any device with an internet connection.

Our Mission

To consistently treat our clients with the utmost respect and integrity, while continually enhancing and protecting the value of each community we manage.

Our Management Philosophy

We take an all-encompassing approach to managing the business affairs of our clients. We consider ourselves partners to our board members by sharing in their accomplishments and achievements, critically reviewing their issues, and taking a proactive approach in resolving association challenges. We consider our customers to be the owners of the homes we manage and treat them with the respect and dignity they deserve. Similarly, we treat the various components that make up the community as we would treat our own, with the same amount of interest, personal commitment, and passion.

Our Values

Respect- We hold a high regard for ourselves, our customers and we value the views and opinions of others.

Teamwork- We collaborate and work together to achieve a greater goal.

Service Excellence- We provide exceptional service to our customers every time.

Strong Work Ethic- We are reliable, diligent and professional in everything we do.

Integrity – We are always honorable and always do the right thing.

© 2017 ACM All Rights Reserved.

 

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