ACM News

How to Pay Assessments on the Association Portal

Posted on September 15, 2016

At ACM Community Management we try to make paying of your association assessments as easy as possible. Through your association portal, at www.acmweb.com, you can make payments via electronic check, credit card, or enroll in direct debit.

First, you will need to login to your account on the association portal by clicking the blue Sign-In arrow on the top right corner of our website. From here you will see a grey Click Here to Sign-In button next to the search box. It will give you two option. On the right side it will say New User? Sign Up Today… and below that it will say Sign Up. If you already have an account you can simply login by using the Sign In section on the left. If you have any issues signing in or creating a login you can call Customer Care Monday – Friday between 7:00am and 7:00pm. If you are unsuccessful while trying to create a new login, you will get the option to follow this link to contact support or you can email us at websupport@acmweb.com.

Once you are successfully logged into your account you can access your Financials and Payments section by clicking on the Home tab next to Your Community. On the left side you will see a box that says My Account and below that will be a few bullet points one of which will be the Financials and Payments link. If you have never accessed this part of your account you will need to enter your account number, which can be found on your coupon book, but make sure not to include the leading zeros. For example, if your account number is 00012345 on your coupon book you would only enter 12345.

When our website validates your account number you will be able to see your Transaction History, Credit Balance, and a grey Pay Online! button. From here you have two options, Credit Card and Electronic Check. Please note if you select the credit card option a pop-up will appear asking if you’d like to proceed. Credit card payments are done through a third party company, ProPay, and there is a convenience fee for all transactions. This fee goes directly to ProPay for processing the transaction and does not go to your association or ACM. Also there will be a limit on how much you can charge to your card. This amount is based on what your credit card company has agreed upon as a max transaction amount with ProPay directly.

If you choose to use the electronic check option, you will need to select whether the account you’re entering is a Checking or Savings. If you wish to enroll in Direct Debit you would check the Automatically debit my account each billing period, then each month on the last date of the grace period your account will be charged for your assessment amount automatically. Please note this feature is not available to associations that pay their assessments annually. You will then proceed with entering your name, bank routing number and bank account number. Please ensure you have entered this correctly because once you click submit you will not be able to view the information you originally provided for security reasons. Finally, you will check the box for I have read and agree to the Direct Debit Terms of Use and click Submit.

If you enrolled in Direct Debit successfully you will get a confirmation pop-up. If you have chosen not to enroll in direct debit you will be re-directed to the Online Payment screen and be able to change your payment amount and then check I have read and agree to the ACH Terms of Use box and submit a one-time payment. It may take a few minute for the payment to go through and you will get a pop-up letting you know the payment was successful but it will not show up on your account for 24-48 hours.

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