At ACM Community Management we try to make paying of your association assessments as easy as possible. Through your association portal, at www.acmweb.com, you can make payments via electronic check, credit card, or enroll in direct debit.
First, you will need to login to your account on the association portal by clicking the blue Sign-In arrow on the top right corner of our website. From here you will see a grey Click Here to Sign-In button next to the search box. It will give you two option. On the right side it will say New User? Sign Up Today… and below that it will say Sign Up. If you already have an account you can simply login by using the Sign In section on the left. If you have any issues signing in or creating a login you can call Customer Care Monday – Friday between 7:00am and 7:00pm. If you are unsuccessful while trying to create a new login, you will get the option to follow this link to contact support or you can email us at firstname.lastname@example.org.
Once you are successfully logged into your account you can access your Financials and Payments section by clicking on the Home tab next to Your Community. On the left side you will see a box that says My Account and below that will be a few bullet points one of which will be the Financials and Payments link. If you have never accessed this part of your account you will need to enter your account number, which can be found on your coupon book, but make sure not to include the leading zeros. For example, if your account number is 00012345 on your coupon book you would only enter 12345.
When our website validates your account number you will be able to see your Transaction History, Credit Balance, and a grey Pay Online! button. From here you have two options, Credit Card and Electronic Check. Please note if you select the credit card option a pop-up will appear asking if you’d like to proceed. Credit card payments are done through a third party company, ProPay, and there is a convenience fee for all transactions. This fee goes directly to ProPay for processing the transaction and does not go to your association or ACM. Also there will be a limit on how much you can charge to your card. This amount is based on what your credit card company has agreed upon as a max transaction amount with ProPay directly.