Association Management Services

The process of managing a community or neighborhood can be overwhelming. Not only must you provide customer service to all residents, but accounting, maintenance and working with the board of directors and volunteers takes time and effort. ACM Community Management is a full-service community management firm, serving the Chicago area. Because professional association management is our specialty, we can provide a high level of service and expertise that isn’t available anywhere else. We invite you to learn more about our services, feel free to contact us with any questions or concerns.

Online Services

ACM Community Management’s extensive array of online services are a valuable amenity for your association. Our “Smart Web” service has been built from the ground up to bring convenience, savings, accessibility to information, and efficiency to community associations, managers, board of directors, committees, volunteers and residents. The information can be customized, so each person or group has the level of access required to accomplish all goals. The Smart Web service has been designed to be easy to use, easy to update, and to provide extensive search capabilities. By putting your association online, you can build a true community feel — using modern technology.

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Customer Care

When you have a question or concern, how do you want it handled? You want to talk to a live, knowledgeable person — not a machine. Your residents have the same desire. ACM Community Management provides the best customer service in the industry. Our live service line is available Monday through Friday from 7 a.m. to 7 p.m. Utilizing the latest call center technology, ACM Community Management’s highly trained, friendly and knowledgeable customer care representatives can address almost any issue. From work orders to unit owner ledger questions to upcoming board meeting dates, our representatives do it all. Since all calls are logged, we can provide a report with the types of calls handled and questions asked.

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Financial Management

ACM Community Management knows that financial stability is a primary concern for every community we manage. Having accurate information about the current financial state of a community association allows the board to make smart decisions that benefit every homeowner. By providing full accounting as part of our association management services, ACM Community Management offers you a clearer picture of your community’s financial future.

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Maintenance

One of the most valuable assets of any community is its buildings and grounds. With residential property management, keeping everything well maintained — including buildings and grounds — assures owner satisfaction and return on investment.

Preventative maintenance for HOAs, townhomes and condominiums is key to long-term financial success. ACM Community Management’s director of building services and the community manager inspect all new communities. All maintenance-related issues and suggestions are provided to the board. Our community managers work with the director of building services and accounting staff to ensure that long-term capital reserves are sufficient and utilized to the best benefit of the association.

When servicing the community, ACM Community Management’s in-house maintenance team provides efficient and cost-effective services. Our vans are on the street seven days a week to service the maintenance needs of our clients.

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Community Managers

The key to any successful association management company is the quality of the people they have working for them and how much emphasis they put on their personnel hiring process and how serious they are about having the best management candidates available to choose from.

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