To conveniently address homeowner phone calls, we offer the longest customer care hours, from 7am to 7pm, Monday through Friday as well as 24-hour, seven days a week emergency answering service with ACM personal on call for immediate response.
Our web based operating system allows you to communicate with your entire community electronically, saving you time and saving your community printing and mailing expenses.
We offer bilingual customer care experts to assist both Spanish speaking as well as Polish speaking homeowners.
Weekly e-Reports that include digital photographs to keep your board up to date on the condition of the grounds, rules infractions and vendor performance.
Timely and diligent collections expertise unsurpassed in the industry.
Constant call-log analysis that allows for pro-active management of hot-button issues.
Continuing education for both our staff and our clients.
Web based payment solutions that allow your community instant access to homeowner balances while saving the association banking, lock-box and coupon book fees.
Dedicated vendor management staff and a proactive bid process that allows us to secure the best pricing by ensuring our Requests for Proposals (RFPs) are distributed early in the season and grouped to take advantage of volume pricing.
The availability of Project Management services to ensure the quality of workmanship and timely completion of your capital projects.
Electronic bill payment system that allows you to review and approve invoices from any device with an internet connection.