After dealing with a truly sub-par management company, we (board) researched all applicable management companies within the Chicagoland area with a preface on:
After the interviewing process, we were sold on ACM. They meet all of our needs.
We needed a company with vast resources and professionalism to revive the building we reside in. There were ‘several’ issues that needed immediate attention, and we felt that ACM was up to the task of resolving them.
Access to professional, bonded contractor(s) and a direct contact to which we could go through at ACM to help resolve ALL of our building’s issues, are the most important to our community.
Easy to work with – our (ACM) representative, Peter, has provided us with excellent service. Checking /documenting issues within the building that require addressing and communicating back to us-or- taking care of them before they become out of hand. Peter was also instrumental in acquiring a line of credit through InLand Bank; this allowed us to repair the roof/ garage roof of the building. Something we were unable to do without his due diligence. Note, this was all done without any maintenance fee -or- special assessments.
The building’s web portal – this is perfect for the number of non- resident owners who are unaware of the work being some on the building, as well as, some of the process changes – it acts as a perfect venue to keep communication at the forefront. Not a lot of management companies provide this feature.
We ‘re on the ‘small ‘end of the building spectrum and the cost can be quite a bit at times —but we understand the cost of doing business
N/A -we are using the maintenance person prior to ACM.
With regards to outside vendors recommended for tasks around the building: Highly Satisfied.
Highly Satisfied -we receive ‘monthly e-Reports’