What makes for a top-notch property management firm? ACM Community Management is committed to excellence in helping our clients manage financials, maintenance orders and planning, but there’s more to it than that. One of the most important duties of a property manager is being there for clients. Our team is committed to providing the best community management customer support services in the property management industry. How do we implement this philosophy? It’s simple — we are here for you, responsive and ready to help.
Excellence in Customer Care
Here are some examples of what you can expect as a result of our commitment to providing outstanding customer support services for multiple types of homeowner associations:
Live assistance available.
You can speak to a live representative and ask customer service questions from 7 a.m. to 7 p.m. Mondays through Fridays when you are a client of ACM Community Management. We don’t expect you to leave a message and wait for us to get back to you. When you call, we answer and do what we can to resolve the issue.
Customer care call center.
Utilizing the latest phone center technology, our highly trained, friendly and knowledgeable property management customer service representatives can address virtually any issue while on the phone with you. We are constantly updating our systems and providing training to all staff. These innovations allow us to help you faster so you can get back to the things that matter.
Multiple issues can be addressed.
Whether it’s the status of work orders for maintenance, questions regarding financials, or upcoming board meeting dates that need addressing, our property management customer care representatives are prepared to resolve the issue. We have the knowledge and expertise to assist you — and your residents as well.
All calls are logged.
Since all customer care calls are logged, reports can be provided to the board on a regular basis showing the types of calls we handled and what questions were asked. Issues affecting multiple residents thus can be handled more efficiently. Following up on resident calls also ensures the right information is on file and is being provided to your residents. This information can be a useful resource for you to track ongoing concerns and refer to past issues.
We’re Listening to Your Residents
While the customer care call center is a useful resource for associations and their board members, one of the most valuable services it provides is assisting residents. Keeping an entire community of homeowners happy is a challenge, but providing them with our customer services as a resource so they voice concerns and ask questions will improve their satisfaction level.
Experience the ACM Community Management Difference
At ACM Community Management, we believe that customer service in property management is more important than ever. Customer care staff plays a pivotal role as we help manage your community in the most responsive and thorough manner possible. For more information about how we can make a difference in your community, contact us today online, at 630-620-1133 or by email at [email protected].